Episode 6

In this episode of the Circle of Trust podcast, hosted by Keith Dyer, Founder and Chief Marketing Officer of LEXGRO, the focus is on intake training for law firms. Keith is joined by Chris Mullins, owner of Intake Academy, who shares her extensive experience and best practices for optimizing law firm intake processes.

Discussion points include the importance of treating intake as a sales team, deploying an intake auditor, and implementing processes for recording, monitoring, and providing feedback on calls. Emphasis is placed on the necessity of proper training, mindset, and structure to convert leads efficiently and maximize marketing spend.